Notice: The Traditional Chinese version of this Contact Us page is the definitive and accurate version. This English translation is provided for convenience only. In case of any discrepancies, the Traditional Chinese version shall prevail.
Thank you for choosing ECTickets! We are committed to providing you with the best ticketing experience. If you have any questions, suggestions, or complaints, please feel free to contact us. Our team will respond to your inquiries as soon as possible.
You can reach us through the following methods:
We aim to respond to your email within 48 hours of receipt. Please provide detailed information about your inquiry to help us assist you better.
ECTickets is an innovative ticketing platform based in Hong Kong, dedicated to providing convenient online ticketing services for concerts, theater performances, exhibitions, and other events. Our mission is to connect event organizers with culture-loving audiences through a seamless ticketing system.
Our customer service team regularly reviews emails to ensure your inquiries are addressed promptly. We recommend sending inquiries during the following hours for the fastest response:
Monday to Friday: 9:00 AM to 5:30 PM (Hong Kong Time)
Weekends and Public Holidays: Response times may extend to 72 hours.
Last Updated: August 4, 2025